Terms and Conditions

Last updated: January 2, 2026

Please read these Terms and Conditions (“Terms”) carefully before using the website at https://os.agency (the “Website”) operated by The OS B.V. (“The OS”, “we”, “us”, or “our”).

By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Website.

Definitions

  • “Company” refers to The OS B.V., based in Amsterdam, Netherlands.
  • “Website” refers to os.agency, accessible at https://os.agency.
  • “Services” refers to the European commerce services we provide, including Amazon EU management, Bol.com management, Shopify Europe services, and creative services.
  • “You” refers to the individual or entity accessing or using the Website.
  • “Content” refers to all text, images, videos, and other materials available on the Website.

Use of Our Website

Permitted Use

You may use our Website for lawful purposes only. You agree not to:

  • Use the Website in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to any part of the Website
  • Use automated systems to access the Website without our permission
  • Interfere with or disrupt the Website or its servers
  • Copy, modify, or distribute our Content without permission

Intellectual Property

All Content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of The OS B.V. or its content suppliers and is protected by Dutch and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any Content without our prior written consent.

Services

Information Only

The information provided on this Website is for general informational purposes only. It does not constitute professional advice or a binding offer to provide services.

Service Agreements

Any engagement for our services will be governed by a separate service agreement between you and The OS B.V. These Terms do not create a client relationship.

Disclaimers

No Warranties

The Website is provided on an “as is” and “as available” basis without any warranties, express or implied. We do not warrant that:

  • The Website will be uninterrupted or error-free
  • Defects will be corrected
  • The Website is free of viruses or harmful components
  • The information on the Website is accurate, complete, or current

Professional Advice

Nothing on this Website constitutes legal, financial, or professional advice. You should consult appropriate professionals before making business decisions.

Limitation of Liability

To the maximum extent permitted by Dutch law, The OS B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from:

  • Your use of or inability to use the Website
  • Any errors or omissions in the Website’s Content
  • Unauthorized access to or use of our servers
  • Any third-party content or conduct on the Website

Our total liability for any claims arising from these Terms or your use of the Website shall not exceed EUR 100.

Indemnification

You agree to indemnify and hold harmless The OS B.V., its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Website
  • Your violation of these Terms
  • Your violation of any third-party rights

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites. You acknowledge that The OS B.V. has no control over these external resources.

Privacy

Your use of the Website is also governed by our Privacy Policy. Please review it to understand our data practices.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Amsterdam, Netherlands.

EU Consumer Rights

If you are a consumer residing in the European Union, you benefit from any mandatory provisions of the consumer protection laws of your country of residence. Nothing in these Terms affects your statutory rights as a consumer.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by The OS B.V.

Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date.

Your continued use of the Website after any changes constitutes your acceptance of the new Terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

The OS B.V. Amsterdam, Netherlands